Fewer no-shows, faster front-desk answers, and a human for anything clinical
Use WhatsApp for the routine: reminders, booking requests, timings and follow-ups, while sensitive matters stay with your staff.
Built for clinics, labs and hospitals
Appointment reminders
Utility templates with confirm and reschedule buttons, sent on schedule or from your booking system.
Booking requests
Capture requested date, time and department in chat for your front desk to confirm.
FAQs from your documents
Timings, directions, visiting hours and preparation instructions answered from your approved content.
Role-based access
Limit who can see conversations and which WhatsApp numbers each person can use.
Human handoff
Anything clinical or unclear is passed to staff with a note, never guessed by AI.
Consent and audit trail
Consent records with evidence, opt-out suppression and an activity log.
A patient's journey
- 1
Book
The patient asks for a slot; the front desk confirms from the shared inbox.
- 2
Remind
A reminder goes out the day before with confirm and reschedule options.
- 3
Visit
Directions and preparation instructions are available on request.
- 4
Follow up
A check-up or feedback message goes to patients who opted in.
6 healthcare use cases, with example conversations
Examples are illustrative. Keep messages free of sensitive medical details.
Appointment reminders with confirm or reschedule
Patients with a bookingReduce no-shows with a timely reminder and one-tap replies.
What you set up
- Group or event per appointment
- Utility template with time and doctor
- Replies route to the front desk
The flow behind it
- External event: appointment.booked
- Delay until 24h before
- Send approved template
- Wait for response
- Assign to agent
Result: More confirmed visits and earlier notice when someone cannot come.
Appointment booking requests
New and existing patientsCollect the requested date, time and department so the desk can confirm quickly.
What you set up
- Keyword trigger: appointment
- Questions for department and preferred time
- AI appointment step extracts the date and time
- Front desk notified
The flow behind it
- Keyword: appointment
- Ask a question
- Appointment assistant
- Notify team
- Send message
Result: The desk confirms from a structured request, not a long chat.
Check-up and follow-up reminders
Opted-in patients due for a routine visitRemind patients when a periodic visit is due, with a single message and one-tap reply.
What you set up
- Segment of patients due for review
- Marketing or utility template, as appropriate
- Consent recorded for each patient
The flow behind it
- Scheduled: weekly
- Send approved template
- Wait for response
- Match response
- Assign to agent
Result: Routine visits are not forgotten, and the clinic's calendar fills predictably.
Report ready notifications
Patients waiting for resultsTell patients a report is ready without putting results in the message.
What you set up
- Event from your lab system when a report is ready
- Template that says the report is ready, with collection or portal instructions
- No clinical details in the message
The flow behind it
- External event: report.ready
- Send approved template
- Wait for response
- Assign to agent
Result: Patients know when to come, and private details stay out of chat.
Timings, directions and preparation FAQs
Anyone, at any hourAnswer routine questions from your approved content, and hand over clinical questions.
What you set up
- Knowledge base: timings, location, parking, visiting hours, test preparation
- Guardrails that avoid medical advice
- Always escalate clinical questions to staff
The flow behind it
- Incoming message
- Detect intent
- Answer from knowledge
- Escalate to human
Result: Routine questions are answered instantly; clinical ones go straight to people.
Post-visit feedback
Patients after a visitAsk how the visit went and alert the clinic when something needs attention.
What you set up
- Visit-completed event
- Short feedback template
- Sentiment routing to the practice manager
The flow behind it
- External event: visit.completed
- Delay 1 day
- Send approved template
- Classify sentiment
- Notify team
Result: Service issues are noticed early, and happy patients are acknowledged.
Before and after
Phones and spreadsheets
- Reception calls every patient to confirm
- Booking details collected over several calls
- The same timings question, all day
- No record of who was reminded
With the platform
- Reminders sent automatically with one-tap replies
- Requests arrive structured for quick confirmation
- FAQs answered from approved content
- Messages and consent tracked in one place
Your setup checklist
- Collect and record patient consent for WhatsApp messages
- Submit utility templates for reminders and report-ready notices
- Give each staff member only the access they need
- Upload approved FAQs, timings and preparation guides
- Decide what always goes to a human (anything clinical)
Frequently asked questions
Can the AI give medical advice?
It should not. Configure it to answer only from your approved content and to escalate clinical or emergency messages to staff.
Can I limit who sees patient chats?
Yes. Use roles and number-level restrictions so people only access what they need.
Can we send reports on WhatsApp?
We recommend only notifying that a report is ready and directing patients to a secure channel.
How do patients opt in?
Record consent with evidence, such as the registration form, when the patient agrees to WhatsApp messages.
Give your front desk time back
Start a free trial and set up your first appointment reminder.