AI Agents for WhatsApp
Answer common questions around the clock from your own knowledge base, and keep humans in control.
See it in the AI Agents panel
Configure an assistant, test it safely, and publish when you are happy.
- 1Instructions and tone
Tell the agent who it is, how to answer and which languages to use.
- 2Choose the model
Pick from the models available on your plan.
- 3Answer from your knowledge
Select knowledge bases and require answers to be grounded in them, with handoff when unsure.
- 4Test chat (dry run)
Try customer questions against the saved draft before anything goes live.
- 5Versions
Every publish is a version you can restore.
- Train on PDFs, documents, web pages and pasted text
- Agents answer only from your sources and say so when they do not know
- Guardrails, confidence thresholds and automatic handoff to a human
- Review every answer in the logs, with usage tracked per plan
AI output can be wrong, so review the agents' answers and keep sensitive actions behind a human.
Start sending on WhatsApp today
Connect your WhatsApp Business Account and launch your first campaign in minutes.