Refund & Cancellation Policy

Last updated 1 January 2027. This policy explains cancellation, renewal and refunds for Whatsent subscriptions.

Billing cycle

Paid plans are prepaid for one calendar month. About 7 days before a period ends we issue the renewal invoice, which is due within 7 days.

Cancelling

You can cancel or move to a different plan from the billing page at any time. A cancellation takes effect at the end of the period you have already paid for, and you keep access until then. If a renewal invoice is not paid by the period end, the company moves to the Free plan automatically.

Refunds

• Fees are charged for the whole billing period and are generally non-refundable once the period has started.
• If we charged you in error, billed you twice, or a legal requirement applies, we will refund the affected amount.
• If you believe a charge is wrong, contact us within 14 days of the invoice date so we can look into it.
• Meta conversation fees and other third-party charges, where applicable, are not refundable by us.

How refunds are paid

Approved refunds are returned to the original payment method or by bank transfer, usually within 5 to 10 business days, depending on your bank.

Contact

Billing questions: support@whatsent.com.