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Terms & Conditions

Last updated 1 January 2027. These terms form an agreement between you and Whatsent ("we", "us"). By creating an account or using the service you agree to them.

1. The service

Whatsent is a software platform that lets businesses connect their own WhatsApp Business Account (through Meta's WhatsApp Cloud API) and manage contacts, send template campaigns, reply from a shared inbox, build automation flows, use AI assistants and track leads. We provide the software; messages are delivered through Meta's network and are subject to Meta's own terms and policies.

2. Accounts and companies

  • You must provide accurate information and keep your login details secure. You are responsible for activity under your account, including by teammates you invite.
  • One login can manage several companies. Each company has its own plan, billing, contacts and WhatsApp numbers, and the owner of a company is responsible for how it is used.
  • You must be at least 18 and able to enter a binding contract for the business you represent.

3. Acceptable use

You agree to use the service lawfully and in line with the WhatsApp Business and Commerce Policies. In particular you must not:

  • message people who have not given the opt-in consent that WhatsApp and applicable law require, or ignore opt-out requests
  • send spam, deceptive, harassing, illegal, or prohibited content or promote prohibited goods or services
  • upload personal data you have no right to use, or use the service to scrape or harvest data
  • attempt to disrupt, reverse engineer or gain unauthorised access to the service, or resell it without our written permission

We may suspend or limit an account that breaches these rules or puts other customers, our systems or our WhatsApp relationship at risk. See also our Acceptable Use Policy.

4. Your data and our role

You own the contacts, messages and other content you put into the service. For personal data of your customers and contacts, you are the controller and we process it on your behalf to provide the service. You are responsible for having a lawful basis and consent for the messages you send, and for the accuracy and legality of the data you upload. Our Privacy Policy explains how we handle data.

5. Third-party services

The service depends on third parties such as Meta (WhatsApp), payment processors, email providers and AI model providers. Their availability, pricing and rules are outside our control, and your use of them is subject to their terms. Meta may change template approval rules, messaging limits and fees at any time.

6. AI features

AI features generate text and suggestions using third-party models. Output can be inaccurate or incomplete. You are responsible for reviewing AI output, for the instructions and knowledge you give the assistants, and for the messages that are sent to your customers.

7. Plans, fees and billing

  • Plans are billed in advance, per calendar month, in the currency shown on the plan. Fees exclude applicable taxes unless stated.
  • For paid plans we issue the renewal invoice about 7 days before the current period ends. If an invoice is not paid by the period end, the company is moved to the Free plan and plan limits drop accordingly; your data is kept subject to those limits.
  • Free trials, where offered, convert as described on the plan. You can change or cancel a plan from the billing page; changes apply to the next period unless stated otherwise.
  • Our Refund & Cancellation Policy explains refunds.

8. Intellectual property

Whatsent, its software, design and documentation belong to us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You grant us the rights needed to host and process your content to run the service.

9. Availability and support

We work to keep the service available and secure but do not guarantee uninterrupted or error-free operation. We may update, add or remove features, and we will try to give notice of material changes.

10. Disclaimers and liability

The service is provided "as is" and "as available" to the extent permitted by law. We are not liable for indirect, incidental or consequential losses, lost profits or lost data, or for losses caused by Meta, WhatsApp, payment processors or other third parties. Our total liability for any claim is limited to the fees you paid us in the three months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

11. Suspension and termination

You may stop using the service at any time. We may suspend or terminate access for breach of these terms, non-payment where described above, or legal requirements. You can export your contacts before closing a company; deleting a company schedules its data for permanent erasure after a grace period described in the Privacy Policy.

12. Changes to these terms

We may update these terms. If a change is material we will notify account owners by email or in the product. Continued use after the effective date means you accept the updated terms.

13. Governing law

These terms are governed by the laws of India. Courts at our registered place of business have exclusive jurisdiction, subject to any mandatory consumer rights you have.

14. Contact

Questions about these terms: support@whatsent.com.