Acceptable Use Policy

Messaging on WhatsApp works because people trust it. This policy sets out what is and is not allowed on Whatsent.

Consent first

• Only message people who have opted in to hear from your business on WhatsApp, and keep evidence of that consent.
• Honour opt-outs immediately. Contacts who opt out are suppressed and must not be re-added without fresh consent.
• Do not buy, rent or scrape contact lists.

Follow WhatsApp's policies

You must comply with the WhatsApp Business Terms, Business Messaging Policy and Commerce Policy, including template categories, messaging limits and quality requirements. Keep your phone-number quality rating healthy; repeated blocks and reports can reduce your limits.

Prohibited content and conduct

• illegal goods or services, gambling and other restricted categories under WhatsApp's policies
• harassment, hate, threats, adult content, misleading claims, phishing or fraud
• malware, attempts to break or overload the service, or to bypass limits and security
• impersonating another business or person

Enforcement

We may warn, limit, suspend or terminate accounts that break this policy, and may report unlawful activity to the authorities. To report abuse, email us.

Report abuse: support@whatsent.com.