Shared Team Inbox for WhatsApp

One inbox for every WhatsApp conversation, so nothing gets missed and everyone knows who owns what.

See it in the Inbox panel

A three-column workspace: your conversations, the chat, and everything about the customer.

1
Unread counts and priority
See what needs attention first, with unread badges and priority tags.
2
Filters for the whole team
Switch between open, pending and resolved, and between everyone, mine and unassigned.
3
24-hour window indicator
Know whether you can reply freely or need an approved template.
4
Private notes
Leave context for teammates in the thread. Customers never see it.
5
Assign, prioritise, label
Hand a chat to a teammate, set its status and priority, and add labels.
6
AI assist
Suggest replies, summarise the chat or classify the lead. You review before sending.

Assign conversations to teammates or share them across a team
Add private notes that customers never see
Use labels and filters to prioritise
Restrict team members to specific WhatsApp numbers
Suggested replies and conversation summaries from AI, always reviewed by a person

Replies inside the 24-hour window are free-form; outside it, send an approved template to restart the conversation.

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