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WhatsApp for education

Turn enquiries into enrolments and keep every learner informed

Qualify admission leads automatically, remind students about classes and fees, and answer common questions from your own course material, all on WhatsApp.

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Built for institutes and learning businesses

Admission lead capture

Ask qualifying questions, tag the lead by course, and give counsellors a ready pipeline.

Reminders that run themselves

Class, webinar, test and fee reminders by schedule, batch or event from your system.

AI course assistant

Answers from your brochure, timetable and policies, with handoff to staff for anything it cannot confirm.

Batch segments

Groups by course, batch or city so each message reaches only the people it concerns.

Counsellor inbox

Assign each enquiry to a counsellor, add private notes and follow up on time.

Pipeline and follow-ups

Track enquiries from new to enrolled with tasks and overdue reminders.

From enquiry to enrolled

  1. 1

    Enquiry arrives

    From a website form, an ad, a QR code or a direct WhatsApp message.

  2. 2

    Qualify

    A flow asks class, course and city, tags the lead, and answers basic questions.

  3. 3

    Counsellor follow-up

    The right counsellor is assigned and reminded to follow up.

  4. 4

    Enrol and engage

    Fee, class and test reminders keep students on track after joining.

6 education use cases, with example conversations

Examples are illustrative. Use your own course names, fees and timings.

1

Admission enquiry qualification

Parents and students asking about courses

Collect the details a counsellor needs before they ever pick up the phone.

What you set up

  • Trigger on first message or a keyword such as admission
  • Questions: class, course, city, preferred call time
  • Tag by course and assign by city

The flow behind it

  1. Incoming message
  2. Ask a question
  3. Ask a question
  4. Add tag
  5. Assign to agent

Result: Counsellors start every call with the context already collected.

Example conversation
2

Class, webinar and test reminders

Enrolled students by batch

Send reminders before live classes, webinars and tests to the right batch.

What you set up

  • Group per batch
  • Utility template with date, time and join link
  • Scheduled campaign or event from your LMS

The flow behind it

  1. Scheduled: daily 08:00
  2. Send approved template
  3. Wait for response
  4. Match response
  5. Notify team

Result: Better attendance and fewer "what time is the class" messages.

Example conversation
3

Fee reminders and follow-ups

Parents with a fee due

Polite, timely reminders with a quick way to ask for help.

What you set up

  • Fee due event from your system
  • Utility template with amount and due date
  • Replies routed to the accounts team

The flow behind it

  1. External event: fee.due
  2. Send approved template
  3. Wait for response
  4. Match response
  5. Assign to agent

Result: On-time payments and fewer awkward phone calls.

Example conversation
4

Demo class booking

Interested families

Let people request a demo slot and capture the details in chat.

What you set up

  • Keyword trigger: demo
  • AI appointment step reads the date and time requested
  • Team is notified to confirm the slot

The flow behind it

  1. Keyword: demo
  2. Ask a question
  3. Appointment assistant
  4. Notify team
  5. Send message

Result: Demo requests are captured in seconds, around the clock.

Example conversation
5

Doubt and FAQ support

Students and parents, any hour

An AI assistant answers from your timetable, syllabus and policies, and passes the rest to staff.

What you set up

  • Knowledge base: brochure, timetable, refund and holiday policy
  • Guardrails and confidence threshold
  • Escalate to staff when unsure

The flow behind it

  1. Incoming message
  2. Answer from knowledge
  3. If / else
  4. Escalate to human

Result: Instant answers for common questions, human help for the rest.

Example conversation
6

Re-engaging cold enquiries

Leads that went quiet

Follow up politely with leads who did not enrol, and tell your team who replies.

What you set up

  • Pipeline stage or tag for cold leads
  • Marketing template for a new batch or offer
  • Replies create tasks for counsellors

The flow behind it

  1. Scheduled: weekly
  2. Send approved template
  3. Wait for response
  4. Qualify lead
  5. Assign to agent

Result: A steady stream of reactivated leads without manual chasing.

Example conversation

Before and after

Without automation

  • Enquiries wait until someone is free
  • Reminders are sent by hand to many groups
  • Fee follow-ups depend on memory
  • Counsellors repeat the same answers

With the platform

  • Instant first response and qualification
  • Batch reminders run on schedule
  • Fee nudges go out on the due date
  • Common questions answered by AI from your material

Your setup checklist

  • Collect parent or student consent on forms, and keep the evidence
  • Create groups per course, batch and city
  • Submit templates for reminders, fees and offers
  • Connect your LMS or fee system to send events
  • Upload brochures and policies to the knowledge base

Frequently asked questions

Can I send reminders to a whole batch?

Yes. Create a group for the batch and send a scheduled campaign or flow to it. Only opted-in members receive messages.

Can staff answer from one number?

Yes. The shared inbox lets several counsellors work one WhatsApp number, with assignment and notes.

Does the AI replace counsellors?

No. It handles common questions and hands over whenever it is unsure or the parent asks for a person.

Can I import existing leads?

Yes. Import a CSV, add them to a group and record consent where you have it.

Fill more seats, answer less repeatedly

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